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Refund Policy

The billing team at Primrosesolutionsllc.com PC repairs accept refund request from its new or existing customers under the certain terms and conditions. As if you are looking to place a refund request upon dissatisfaction of the services, you need to do the same within 15 days of availing the subscription. As our billing team receives the refund request, it takes 7-10 business days for processing the same.

Following policies have been formulated for processing of refund

  • -In case the request is made for the cancellation of PC repair services within 24 hrs from availing the subscription, no cancellation charges will be deducted from the amount and 100% refund will be credited in next 3-5 business days.
  • -If the licensed version of antivirus is installed on the device as per your consent, no refund will be credited upon cancellation of security services
  • -If the refund request is placed within 15 days of subscription, then 25% cancellation fees will be charged and the remaining amount will be credited to the bank or credit card account or mode of payment which was used to pay the subscription fees.
  • -In case the refund request is made after 15 business days, the 50% cancellation fees will be deducted from the subscription amount.
  • -Once the subscription date crosses 1 month or 30 days, no refund request will be entertained.

Protocol to Request for the Refund

There is a rule that needs to be followed to get the refund upon cancellation of services. The refund request has to be placed through registered email address mentioned as per the records. Just send the email at billing@Primrosesolutionsllc.com repairs or give a call at the billing toll-free number. Please note that no refund request will be entertained over the chat.

Breaching or Violating Terms and Conditions May Void Your Refund Request

  • -If the antivirus has been installed on the device as per your consent to secure the device, you cannot ask for the refund for the charges paid to purchase the license.
  • -In case, you have abused the PC repair experts upon dissatisfaction of services offered by him/her
  • -Refund request made at the email address or phone number which is not registered with us.
  • -In case you request to credit the refund in the different bank account which was not used to make the payment.

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